Service level agreements (SLAs) are an essential component of any business relationship. They define the services that a company will provide and the expectations of the client. Jurnal, a cloud-based accounting software provider, offers an SLA that sets out the level of service that their clients can expect.
Jurnal`s SLA is designed to ensure that clients receive a high level of service and support. The SLA covers all aspects of the service, from availability to response times, and is designed to ensure that clients receive the best possible experience.
One of the key components of Jurnal`s SLA is uptime. The SLA guarantees 99.9% uptime for Jurnal`s cloud-based software platform. This means that clients can access their financial data at any time, without interruption. If Jurnal fails to meet this target, clients may be entitled to a service credit.
Another important aspect of Jurnal`s SLA is response time. The SLA guarantees that Jurnal`s support team will respond to all support requests within one business day. If the support team fails to meet this target, clients may be entitled to a service credit.
In addition to uptime and response time guarantees, Jurnal`s SLA also covers security and data protection. Jurnal takes security very seriously and has implemented numerous measures to protect client data. The SLA guarantees that Jurnal will take all reasonable steps to protect client data from unauthorized access or disclosure.
Finally, Jurnal`s SLA includes provisions for escalation and dispute resolution. If a client is unhappy with the level of service provided, they can escalate the issue to Jurnal`s customer service team. If the issue is still not resolved, clients can escalate the issue further to Jurnal`s management team.
In conclusion, Jurnal`s SLA is an essential component of their service offering. It sets out the level of service that clients can expect and provides a framework for resolving any issues that may arise. If you are considering using Jurnal`s cloud-based accounting software, be sure to review their SLA carefully to understand the level of service you can expect.